Return and Refund Policy
Thank you for shopping at Dreamlike4paws. We strive to ensure you are completely satisfied with your purchase. If you are not satisfied, we are here to help.
Returns
1. Time Frame for Returns
• To be eligible for a return, you must send an email to dreamlike4paws@hotmail.com within 7 days of receiving your order.
2. Condition of Items
• Items must be unused and in their original packaging to be eligible for a return.
3. Proof of Purchase
• A receipt or proof of purchase is required for all returns.
4. Non-Returnable Items
• Leashes that have been used are not eligible for return.
• Items purchased on sale or during special promotions cannot be returned.
5. How to Initiate a Return
• To initiate a return, please send an email to dreamlike4paws@hotmail.com with your order details and reason for return. You will need to obtain a return authorization before sending items back.
Refunds
1. Refund Process
• Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
2. Processing Time
• Refunds will be processed within one week after the returned item is received.
3. Refund Notification
• You will be notified by email once your refund has been processed.
4. Handling Late or Missing Refunds
• If you haven’t received a refund within the expected timeframe, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at dreamlike4paws@hotmail.com.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Exchanges
Damaged or Defective Items
If the item you received is damaged or defective, we offer an exchange within 30 days of purchase. Proof of purchase is required.
To initiate an exchange, please send an email to dreamlike4paws@hotmail.com with details and proof of the damage or defect.
Handling Misdeliveries
If your item is lost in transit or delivered to the wrong address, please contact us immediately at dreamlike4paws@hotmail.com. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
Return Authorization
Before sending any items back for return, please contact us at dreamlike4paws@hotmail.com to obtain a return authorization.
Return Address
Please send all returns to:
Sandra Winfrey
6080 S Yampa St.
Aurora, Colorado, 80016
USA
Contact Information
• For any questions related to returns, refunds, or exchanges, please see the contact information on our website under the ‘Contact’ section or email us at dreamlike4paws@hotmail.com.
Customer Feedback
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